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Only our products were defect we can provide a refund.
In general, we have checked the orders and packages twice before shipping.
if the clients have some doubts about our products,could send a small sample to any laboratory for testing.When the test results provide that the products you got in hand were not correct, we will do a resend or a full reufnd.
only when the package has been lost or detained for more than 21 days,we will resend your order without any extra fees.
We always pack the orders carefully, ship out each order quickly through the safest way, to make sure that you could receive the products without any trouble.
For metro areas our delivery time frame is 3 - 5 business days.
For regional areas our delivery time frame is 5 - 7 business days.
For remote locations our delivery time frames is 7 - 14 business days.
Once your order has been marked as shipped from our online store you will receive an email informing you of your parcels consignment number and the carrier it is shipping with. You will find more detailed information on your set delivery date via these websites.
We have our own lab to make sure all the products are under the quality control..Almost all of them are TOP quality(the pure above 99.2%, only very few products are below it).
In the unlikely event that you receive the wrong product or not so pure product, simply notify us so we can arrange an exchang or resend. This will be processed as soon as we have received and checked the incorrect product.
We accept the payments of Visa,Mastercard,bank transfer,Western Union and Bitcoin .
You only need to choose the suitable way to clear it. And it is very safe for you to use Credit card,Our products’ names will not appear to your billing,just don’t worry!
And if you are very more careful to respect your privacy of the individual, you could choose the payments of WU and Bitcoin.After you clear the payment, only need to contact us to confirm it.All the deals will be completed in the safest way!